Refund policy

At Thenorthafrican.store, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, you may return your order in accordance with the conditions outlined below.

What Returns We Accept

We gladly accept returns in the following cases:

  • Wrong item delivered – If you received a product different from what you ordered.

  • Damaged or defective item – If your item arrived faulty, damaged, or with manufacturing defects.

  • Change of mind / unsatisfied – If you are not fully satisfied, you may return the product within 14 days of receipt (EU cooling-off period).

Conditions for Acceptance

  • Items must be returned within 14 calendar days from the date of delivery.

  • Items must be unused, unwashed, and in original condition, with tags and packaging intact.

  • Proof of purchase (such as your order confirmation email or receipt) is required.

⚠️ Non-Returnable Items:

  • Gift cards, promotional items, or discounted final-sale items.

  • Items damaged due to misuse, improper care, or wear and tear.

How to Process a Return (Step by Step)

  1. Request a Return

    • Contact us at 📧 info@thenorthafrican.store or via WhatsApp 📱 +31 6 40743724.

    • Provide your order number, the item(s) you wish to return, and the reason for return.

  2. Receive Return Instructions

    • Our support team will confirm if your item is eligible for return.

    • You will be provided with the return address and instructions for shipping.

  3. Prepare Your Package

    • Place the item(s) in their original packaging, including all tags, accessories, and order confirmation.

    • Ensure the package is properly sealed to avoid damage in transit.

  4. Ship Your Return

    • Send the item to:
      Rijswijkseplein 786, 2516LX 's-Gravenhage, Netherlands.

    • Customers are responsible for return shipping costs, unless the product was defective or sent in error.

  5. Inspection & Confirmation

    • Once we receive your package, we will inspect the item(s) to ensure they meet the return conditions.

    • You will be notified via email or WhatsApp once the inspection is complete.

Refunds

  • If your return is approved, a refund will be issued to your original payment method.

  • Refund processing typically takes 7–10 business days after the returned item is received and approved.

  • Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you wish to exchange an item for another size, color, or product, please contact us before sending back your original order. Exchanges are subject to stock availability.